Frequent Questions
How long will it take to get a reply by email? Usually within 1 working day. If you email on a Saturday evening or Sunday then we will get your message on Monday. If it’s urgent please call on 01202 779 040 so we can help.
Do I have to wait in all day? No not at all, we will tell you when the estimator or fitter will arrive within a short time window.
How long will it take to fit my flooring? This varies a lot depending on the type of flooring and how large the job is, please ask for an approximate guide and we will be happy to help.
Can you take the old carpet away? Yes, we can arrange to have the old flooring removed on the same day as we fit your new flooring at a competitive price, please ask for details.
Can I pay by card? Yes, we provide secure card payments, most people phone our friendly office to pay by card.
Can I pay by cash? Yes we are happy for you to pay by cash.
Can I pay by bank transfer? Yes, please contact us to find out more details.
What if I’m unhappy: We pride ourselves on great customer service, if you are unhappy at any point, please get in touch and we will try our best to sort out any issues.
Please send us an email message using the form below.
If you would prefer to call (9am-6pm Mon to Sat) our number is:
Call: 01202 779 040
